Made with innovation in every fibre.
- how we ensure the lawful use of your data
- what personal information we collect about you and how we use it
- automated decision-making
- who we share your personal information with
- what personal information we receive from third parties
- international transfers of your personal data
- how long we keep your personal data
- how we keep your personal data secure
- third party links
- how you can unsubscribe from marketing communications
- your rights regarding your personal information; and
- how to contact us
ENSURING THE LAWFUL USE OF YOUR DATA
We will only use your personal data where we have a lawful basis to use it. We will usually only use your data in a way which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms. For example, to provide our products and services or respond to your enquiries. Where you are a small business, we may process your personal data in order to enter into and/or perform our contract with you. We may sometimes need to use personal data to comply with our legal obligations (for example to pass on details of people who are involved in fraud).
Further details of how we will use your personal information are provided below.
WHAT INFORMATION WE COLLECT FROM YOU AND HOW WE USE IT
The information we collect about you and how we will use it depends on how you interact with us, for example, whether you are a website user, a customer or a supplier. The table below describes how we will process the personal data relating to our website visitors, customers and suppliers.
|The personal data we collect from you||How we may use it||Lawful Basis|
|We will collect the personal data needed to identify you such as your name and company name. We will also collect your contact details, such as your email address, telephone number, job title and mailing address/place of work.||To enter into a business relationship with you, to provide our products or services to you/your business, or to procure products or services from you/your business and to contact you about this where necessary.||To enter into and fulfil our contract with you/legitimate business purposes.|
|To manage the delivery of our/your products and services that you/we have requested.||To fulfil our contract with you/legitimate business purposes.|
|To send you marketing communications and to keep you up-to-date about our products and services which we think will interest you.||Legitimate business purposes/consent.|
|To undertake product trials, research and development.||Legitimate business purposes.|
|To send samples that you have requested.||Legitimate business purposes.|
|If you raise an enquiry or complaint with us or if you complete a customer survey.||Legitimate business purposes.|
|Fraud prevention and detection.||Legal obligation/legitimate business purposes.|
|Payment details and details of your transactions.||For invoicing and billing purposes, including to take payment for our products and services or to pay you/your business for your products/services. We do not store any payment card numbers once the transaction has been completed. We will share this data with credit card companies and other payment providers.||To fulfil our contract with you/legitimate business purposes.|
|Fraud prevention and detection.||Legal obligation/legitimate business purposes.|
|Information you provide to us when you contact us by telephone, by email, on social media or by post.||To provide you with the support and customer service you have requested or to deal with your query if you are one of our suppliers.||Legitimate business purposes.|
|Legitimate business purposes.|
|CCTV footage at our site.||To record images for security purposes.||Legitimate business purposes.|
|Technical information about your equipment, browsing actions and patterns.||To administer and to improve our website, to ensure it is presented in the most effective manner for you and to give you the best website experience and to allow you to participate in interactive features of our website if you choose to do so.||Legitimate business purposes.|
|For data analysis, testing, research and statistics to help us to improve our products and services.||Legitimate business purposes.|
|To keep our website safe and secure.||Legitimate business purposes/legal obligation.|
|To make suggestions and recommendations to you and other users of our website about products or services that may interest you or them.||Legitimate business purposes.|
|To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.||Legitimate business purposes.|
You do not have to give us any of the personal data set out above but, if you do not provide us with certain information, we may not be able to provide you with the products and services you have requested from us or to deal with your query.
AUTOMATED DECISION MAKING
We do not currently carry out automated decision-making using information we hold about you.
SHARING YOUR DATA
We share your personal data with trusted third parties to allow us to provide our products and services to you. When we do share your data with these third parties we have written contracts in place with them which require them to only use your data for the purpose we specify to them and that your privacy is secure and respected. This may include:
- Professional service providers who help us run our business, such as logistics providers, website hosting providers, website managing and maintenance services, system providers, website analytics providers and advertisers, for example, Google Analytics;
- Direct marketing companies who help us manage our electronic communications with you;
- Social Media or Web platforms to show you products that might interest you while you’re browsing the internet; and
- Debt collection agencies for the purpose of tracing debtors and collecting debt.
We may also share your personal data:
- In connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or a portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions;
- Where we have a duty or a legal obligation to do so, such as with the police, administrative authorities, other enforcement, regulatory or Government bodies, or in order to enforce or apply our Terms and Conditions;
- With credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud; or
- With our professional advisers, such as lawyers, accountants and auditors.
INFORMATION WE RECEIVE FROM THIRD PARTIES
We may receive information about you from third parties, such as credit reference agencies, credit report companies and company registration bodies or from other organisations we work with, or from publicly available sources, or information which is published in the media.
Depending on your settings and the privacy policies/terms of social media or messaging services, such as LinkedIn, Twitter or YouTube, we may collect information about you from these sources, with your permission.
We may combine the information you have given us, with information obtained from other sources, but we will only do this when we have a lawful basis to do so.
INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
Our service providers may be located (or may access your personal data from) outside the UK/EEA (European Economic Area) in countries that may not have data protection laws that provide the same degree of protection for personal data as within the UK/EEA. Where we transfer personal data outside of the UK/EEA, unless the recipient country has been deemed to provide adequate protection for personal data by the UK Government, we will ensure that there is a valid data transfer mechanism in place to protect the data, such as the International Data Transfer Agreement approved by the Information Commissioner’s Office.
HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
We may also keep hold of some of your personal data if we are required to do so for legal purposes, for example, to meet our legal or regulatory requirements or to prevent fraud and abuse.
We are committed to ensuring that your personal data is secure, and we have put in place suitable administrative, technical, physical, contractual and managerial measures to protect it, including:
- Strong passwords that are changed every 30 days
- A firewall in place which provides high level security controls
- We have Antivirus protection installed on all servers and computers
- We run regular software updates to ensure that we are properly patched and up to date; and
- We backup all data daily to the cloud.
Our employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.
These measures are intended to protect your personal data from loss, theft, unauthorised use, disclosure or access. Despite this, please remember that transfers of information over the internet can never be 100% secure.
In addition, we have appropriate measures in place to make sure that the personal data we retain is accurate and up-to-date.
THIRD PARTY LINKS
HOW CAN I UNSUBSCRIBE FROM MARKETING COMMUNICATIONS?
You have the following rights in relation to the personal information we hold about you, to request:
- access to the personal data we hold about you (commonly known as a “data subject access request”) including a copy of it;
- the correction of the personal information that we hold about you if it is incomplete or inaccurate;
- the deletion or removal of personal data we hold about you, for example, where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below);
- for our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it;
- to obtain a copy of the personal information you’ve provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice; and
- to withdraw any consent you have provided to our use of your personal data. Where you withdraw consent we will stop using your data for the specific purpose, unless we have an alternative legal basis to use it.
The exercise of these rights may in some cases be subject to certain conditions. We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.
Right to Object
Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data or we need to process it for the establishment, exercise or defence of legal claims.
If you are dissatisfied with how we have handled your personal data, you have the right to make a complaint to your data protection regulator and we will work with them to resolve it. In the UK, this is the Information Commissioner’s Office (ICO). You can make a complaint to the ICO by calling their helpline on 0303 123 1113 or on their website at www.ico.org.uk/concerns. We would, however, appreciate the chance to deal with your concerns before you approach the ICO (or, if you’re based outside of the UK, your data protection regulator), so please do contact us in the first instance.
- by email to our Data Protection Officer, Stuart Hellyar, at firstname.lastname@example.org;
- by post at Nonwovenn Ltd
United Kingdom or
- by phone at 01278 428 500
Mob: +44 7867 451154
Mob: +44 7557 231486
Mob: +44 (0) 1204 855 000